How the Boostlingo Interpreter Platform Can help Your Business
The U.S. saw a dramatic increase in the use of remote agents over the last few years, and the trend seems to be sustained with a growth in benefits for workers, businesses and clients too. The idea is relatively new and may even be confusing to some people, but compared to their call center counterparts, do remote interpreters really offer any advantage? The answer is yes, and there are five reasons, provided a good interpreter platform like Boostlingo is used.
Higher Professional Standards
Remote agents and interpreters are obliged to follow higher standards in the profession and the industry. They work in environments where noise and other distractions are minimized, if not totally eliminated. One popular interpreter platform that makes this possible is Boostlingo. Furthermore, interpreters will not be permitted to use cellphones. Any violations to these guidelines are dealt with appropriately.
Full Data Confidentiality
In contrast to the common belief, remote interpreters have tougher rules to follow regarding security. In most cases, these workers are required to be HIPAA and HITECH compliant. No notes or information will ever be recorded by interpreters. Good interpreter platforms such as Boostlingo helps ensure that this rule is followed.
Most remote interpreters are employed full-time. One of the advantages of this compared to centralized call center agents, is flexibility. The team is accessible at all standard business hours in any time zone, and is around 24/7/365. This flexibility is one of the biggest reasons behind the high job satisfaction of the interpreters. Happy employees make customers happy, especially if they’re using a user-friendly interpreter platform like Boostlingo.
As remote agents are usually scattered all over the U.S., it is easy to route calls where needed, especially when there is a big regional surge or outage. This decentralized approach enables providers to guarantee 99%+ uptime. In plenty of cases, calls have been routed to interpreters during local natural disasters as call centers have been destroyed.
Several companies can provide local onsite interpreters, but rather few can do it on a regional level. With remotely assigned agents and interpreters, clients can request local telephonic interpreters. This is helpful in situations where local cultures must be understood or there is a need to name local streets.
On the other hand, clients will be able to ask for interpreters only from outside their region. For instance, some people may prefer to talk to an interpreter whom they’re sure they don’t know in person. With remote interpreters, it’s easy for the service to provide the right interpreter for a specific need. This is again possible with the help of a reputable interpreter platform in the likes of Boostlingo.